Legal
Refund Policy
Last updated: October 7, 2026
We stand behind Lumbean with a 90-day money-back guarantee. If you're not satisfied, we'll make it right.
90-day guarantee
You have 90 days from the date you receive your order to request a full refund. No lengthy explanations required. Contact us at support@lumbean.com with your order number and we will process your return.
Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective, in which case we will provide a prepaid return label.
Condition of returned items
Items should be returned in their original packaging where possible. We reserve the right to refuse a refund on items that have been damaged through misuse.
Refund processing
Once we receive and inspect your return, we will process your refund within 5–7 business days. Refunds are issued to the original payment method.
Damaged or defective items
If your item arrived damaged or stops working within the guarantee period, contact us immediately at support@lumbean.com. We will replace it or issue a full refund at no cost to you.
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Legal
Shipping Policy
Last updated: October 7, 2026
We ship Lumbean to customers in the United States, Canada, the United Kingdom, Australia, and New Zealand. All orders include free shipping.
Processing time
Orders are processed within 1–3 business days of being placed. You will receive a shipping confirmation email with tracking information once your order has shipped.
Estimated delivery times
- United States: 5–7 business days
- Canada: 7–14 business days
- United Kingdom: 7–14 business days
- Australia: 10–18 business days
- New Zealand: 10–18 business days
Delivery times are estimates and may vary due to carrier delays, customs processing, or other factors outside our control.
Customs and duties
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Lost or delayed shipments
If your order has not arrived within the estimated timeframe, contact us at support@lumbean.com and we will investigate with the carrier on your behalf.
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Legal
Privacy Policy
Last updated: October 7, 2026
This Privacy Policy describes how RDL Commerce LLC ("we," "us," or "our") collects, uses, and shares information about you when you visit or make a purchase from lumbean.com (the "Site").
Information we collect
When you visit the Site, we collect certain information automatically, including your IP address, browser type, referring URLs, and pages visited. When you make a purchase, we collect your name, billing and shipping address, payment information, email address, and phone number.
How we use your information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your order
- Send marketing emails if you have opted in
- Improve the Site and our products
- Comply with legal obligations
Sharing your information
We share your information with third parties only as necessary to operate our business — including payment processors, shipping carriers, and email service providers. We do not sell your personal information.
Cookies
We use cookies and similar tracking technologies to improve your experience on the Site and to deliver relevant advertising. You can control cookies through your browser settings.
Your rights
Depending on where you live, you may have the right to access, correct, or delete your personal information. To make a request, contact us at support@lumbean.com.
Data retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Contact
RDL Commerce LLC
[Business address — PO Box to be added]
support@lumbean.com
Legal
Terms of Service
Last updated: October 7, 2026
By accessing or purchasing from lumbean.com, you agree to be bound by these Terms of Service. Please read them carefully.
Use of the Site
You may use the Site only for lawful purposes and in accordance with these Terms. You agree not to use the Site in any way that could damage, disable, or impair the Site or interfere with any other party's use of it.
Orders and payment
By placing an order, you represent that you are at least 18 years of age and that the information you provide is accurate and complete. We reserve the right to refuse or cancel any order at our discretion, including if we suspect fraud or an unauthorized transaction.
Pricing
All prices are listed in US dollars. We reserve the right to change prices at any time without notice. Promotional pricing is available only for the period specified.
Intellectual property
All content on the Site — including text, images, graphics, and logos — is the property of RDL Commerce LLC and may not be reproduced without written permission.
Limitation of liability
To the fullest extent permitted by law, RDL Commerce LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or our products, even if advised of the possibility of such damages.
Governing law
These Terms are governed by the laws of the state in which RDL Commerce LLC is registered, without regard to conflict of law principles.
Changes to these Terms
We reserve the right to update these Terms at any time. Continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.
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Legal
Disclaimer
Last updated: October 7, 2026
Not a medical device
Lumbean is a consumer wellness product. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease or medical condition. The information on this Site is provided for general informational purposes only and does not constitute medical advice.
Consult a professional
If you have a diagnosed spinal condition, have had spinal surgery, have osteoporosis, are pregnant, or are under the care of a physician for any back-related condition, consult your doctor before using Lumbean.
Individual results
Results vary between individuals. Testimonials and before-and-after images on this Site reflect the experiences of specific customers and are not necessarily typical. Individual results will depend on factors including frequency of use, body type, and existing condition.
No guarantee of specific outcomes
Nothing on this Site should be interpreted as a guarantee that you will experience specific results within a specific timeframe. Use Lumbean consistently and in accordance with the provided instructions.
Third-party statements
Any statements made by healthcare professionals on this Site reflect their individual opinions and do not constitute an endorsement by any professional body or regulatory authority.
Contact
Questions? Reach us at support@lumbean.com